Buyer support

Answers before
your first inquiry.

Practical guidance on samples, customization, order planning, documentation and delivery. Final specifications and commercial terms are confirmed for your project.

What products do you manufacture?

Our range includes ANC headphones, open-ear audio, wireless earbuds, gaming and office headsets, wired earphones, Bluetooth speakers and audio accessories. Browse the product collections or send a brief if you need help selecting a starting platform.

Do you support OEM and ODM projects?

Yes. We can discuss an existing platform with customized branding and packaging, or a development project based on your drawings, reference samples and functional requirements. Feasibility is reviewed against the selected product and project scope.

Can the logo and packaging be customized?

Logo application, neutral packaging and custom packaging can be discussed. Provide the artwork, packaging format and accessory list with your inquiry so the proposed configuration and quotation can be reviewed together.

Can I request a sample first?

Samples are available for evaluation. The company FAQ indicates approximately 3–7 days for some sample requests; customization and availability can change the schedule. Confirm the sample configuration, cost and timing with the team.

What is the minimum order quantity?

MOQ depends on the product, configuration and customization. Send the model number and intended quantity for a quotation. Mixed-model orders can be discussed, with the minimum quantity for each model confirmed separately.

How do I receive a quotation?

Send the product model or category, expected quantity, destination country and customization requirements. Include your company and contact email. Our team will review the request and provide a proposal for the specified scope.

How long does bulk production take?

The supplied company FAQ uses around 30 days as a general bulk-order reference. Actual timing depends on the order, materials, sample approval and production schedule. Confirm the delivery plan in the quotation before ordering.

Which shipping arrangements are available?

Air, sea and express shipment can be discussed. The company materials reference EXW, FOB, CIF and DDP arrangements and Shenzhen as a shipping port. The available terms and cost are confirmed for the destination and order.

Can you provide certification documents?

Available documentation must be checked for the exact model and configuration. Tell us the target market and brand requirements. Additional testing or documentation issued for your brand may involve extra costs and lead time.

Can we visit the factory?

Factory visits can be arranged by appointment. Our Dongguan address is at Yike Industrial Park in Hengli Town. Contact the team to agree the date, purpose and practical arrangements for your visit.

Do you support long-term cooperation?

We welcome cooperation with brands, importers and distributors. Share your planned range, order pattern and support requirements so we can discuss product development, supply coordination and the terms of an ongoing relationship.

How is after-sales support handled?

Contact the team with the model, order reference and details of the issue. Warranty and any return or replacement arrangements are based on the agreed quotation or sales contract; confirm the applicable terms before placing the order.

Let’s define your next audio project.

Tell us your product category, target market, expected quantity and customization requirements. We will help you identify the next step.